DELIVERY POLICY

DELIVERY
We provide delivery on all orders to mainland UK addresses excluding but not limited to Scotland, there may be an additional charge for this service which must be chosen when selecting your product (where applicable).

Your order will be delivered to you as fast as 2-10 working days from the date of placing your order.
Delivery will be via an appropriate courier chosen by Unite Fit. Please note, if the order is subsequently cancelled but has been shipped to you, you will be liable for all carriage charges.

Please Note: Delivery is not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands.

LATE DELIVERIES
We or our carriers will always try to arrive on time but will not be held responsible for late arrival due to unforeseen circumstances.

DAMAGES TO PACKAGING
When the delivering carrier brings your order, you must count the items you receive and look for any damage to the packaging. The number of items you should receive is noted on the carrier's delivery note. If the number of items you receive does not exactly match the number of pieces on the carrier's delivery note, you must note the number of pieces you received on the delivery note by your signature. Damage to packaging must be noted on the delivery note next to your signature. You must cross out "Delivered in good condition" from the carrier's delivery note. A signature is an acceptance that you have received the whole order and that the packaging was in good condition.

Any damaged items delivered must be reported to Unite Fit within 24 hours of signing. Neither Unite Fit nor the delivering carrier can be held responsible for damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. The customer is asked to examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.

COLLECTION OF FAULTY PRODUCTS
In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, we will arrange to have this item collected free of charge. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24 hours of you notifying us they are faulty. If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect.

Once the items are received at Unite Fit, we will inspect the product(s) and arrange to send out a replacement product if necessary. Please note that if we do not find the product to be faulty on its return to us, we may send this item back to you and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, you would be unable to return any items.

To cancel your order, you must email into us at info@unitefit.co.uk quoting your order number.